Clients/Employers
Davlyn Jones, Technical Documentation Services Consultant Email: davlynj@thegraphicword.com
Visa Technical Documentation - Operations, Austin, TX and Foster City, CA.
Senior Project Specialist and Technical Writer for a variety of documentation projects in support of Visa products for Regional Member use. Wrote, edited and produced functional specifications, administration guides, error message guides, Help Desk procedures, Visa Operations Center procedures, Website content and system architecture documents for internal use and for new Visa products.
Administration of project teams with scheduling, estimating and forecasting for documentation teams, created and trained Technical Communications Services personnel in SME/source interviewing skills, coordinated Technical Documentation Operations team and department move from Foster City, CA to Austin, TX facility as the Director of the department.
Visa Network Operations/ Inovant Technical Documentation, San Mateo, CA.
Technical Writer and Project Coordinator for seven writers. Completed a full suite of ten manuals (over two thousand pages) documenting internal and external procedures for a new Visa networking hardware and software system involving analysis, ordering, installation, implementation and administration of Direct Exchange (DEX) Member/Endpoint banking services. Delivered content and graphics as online intranet documents. Developed a response questionnaire form for member installation/implementation information.
MFS Network Technologies (Bechtel), Orange, CA.
Toll Road documentation project lead for four writers, documentation manager and course developer. Documented the Los Angeles SR-91 (State Route) CALTRANS first private Toll Road network management system, including procedures for: Banking credit card processing software, software and network hardware, operations training course development, documentation for LAN maintenance, video monitoring, toll transactions, customer service, business administration, and vendor maintenance management procedures.
Auspex Incorporated, Santa Clara, CA.
Wrote, edited and produced CD-ROM documentation for end user administration of network server array hardware and software including SNMP and NDMP procedures and system release notes for company RAID/Microprocessor system installation.
Sun Microsystems, Inc., Cupertino, CA.
Analyzed, developed and produced a six-volume manual set for the JavaOS for Business operating system from developer specifications. The set included a Users Guide and Reference Manual, Application Developers Kit, Java Developers Kit, two software release notes, and a Network Operations User's Guide. Administrative scheduling and documentation planning for aggressive deadlines with Sun partner IBM client. PS, PDF, HTML format for CD-ROM distribution.
Wells Fargo, Online Financial Services, San Francisco, CA.
Developed and produced Y2K documentation for Federal and State compliance audits and certification. Completed Risk Assessments for online transaction banking systems and network software, hardware and future banking services.
Wells Fargo Credit Card Division, San Francisco, CA.
Provided analysis and documentation of major credit card procedures from vault blank cards to customer statements.
Hewlett-Packard, Santa Clara, CA.
Developed and produced easy-to-use User guides for the first HP touch screen product for their General Motors client. Users were union non-computer manufacturing personnel who could not, and would not, use a keyboard.
Philips Semiconductors, Inc., Sunnyvale, CA.
MultiMedia Program Manager for Company MarCom department in support of their new chip products. Duties included planning, administration of schedules, budgets, estimates, and invoice processing. Developed and produced collateral, field newsletters, tradeshows media for multimedia processor chip product.
Fujitsu America, San Jose, CA.
Developed and produced a graphic User's Guides for a new ISDN Litepen Image telephone system. Wrote the User Guide based on a single-page specification written in Japanese. Project Management for three writers, interfacing with overseas management.
Grand Junction Networks Inc., Fremont, CA.
User's manuals for company data communications switching products including FastSwitch 10/100 workgroup switching hubs.
3Com, Inc., Santa Clara, CA.
Course Developer and writer, MarCom Department: Created and produced reference technical documentation, training course development and materials, Customer User articles, product videos and audio tapes; training for field sales personnel and customers on new data communications and networking products, protocols, international standards.
Silicon Compilers Inc. (Mentor Graphics), San Jose, CA.
Technical Publications Manager for one of the first Chip Design Automation systems (VLSI) for this startup company. Established the Technical Publications department (budget, publication standards, archival system, and release of chip design system documentation including system users guide, installation manual, system tutorials, software updates, bug releases, product marketing collateral, field newsletters, chip data sheets.) Staff of three and consultants.
Education
_ University of California, Santa Barbara, B.A. English.
_ Management and Project Management classes from UC Santa Cruz and 3Com
_ Digital Video course of Final Cut Pro sponsored by Apple Computer
U.C. Santa Cruz Extension, Santa Clara, CA.
Developed and taught a Planning and Scheduling course for the Technical Publications Management certificate program.
Application Expertise:
_ MS Word, RTFs, MS Excel, MS PowerPoint, MS Visio, MS Project 2000 _ Adobe FrameMaker 5.5, 6.0, 7.2 _ Windows XP, Apple O/S 10.x _ Adobe Acrobat Distiller/pdf editing | |
CONTACT
Davlyn Jones, Sole Proprietor Email: davlynj@thegraphicword.com
